Technical Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be attended to in maximum one hour after the ticket or e–mail is received. If your issue calls for additional assistance from a server administrator, we will forward the ticket or the e–mail to the person in charge and we will leave a comment to notify you that more time will be required for arriving at the best solution. Furthermore if you order the Administration Services package, all of the tasks included there will be completed whenever you prefer.
A Top–Class Client Support Service
If you need help using our Web Site Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, don’t hesitate to contact the client support staff at any moment via the ticketing system. In addition, should you need assistance administering your dedicated hosting server, you can order the Administration Services package, which includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk space, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server is equipped with our free–of–cost Web Site Control Panel, which boasts an integrated knowledgebase and a collection of how–to video tutorials. Whenever you require assistance working with the Web Site Control Panel, just push the Videos or Help buttons located in the upper right corner.