Though this isn't the most importantaspect in order to recognize a reliable cloud hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk with a live person is an indicator that you are not working with a one-person service provider and that you can get in touch with somebody if you're looking for assistance. The telephone support for web hosting services may range from common to expert, which means that the problems that can be resolved with a phone call vary based on the specific service provider. Usually, these issues are more basic and include billing or first level technical issues because more difficult problems generally require a support ticket where both you and the sysadmins can follow what is going on with a particular situation. However, the option to call your supplier will save you a lot of time and efforts for the multitude of tiny problems that will eventually appear when you manage your website hosting account.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature live phone support for fourteen hours every day. If you're not sure which plan is appropriate for your web sites, you want to find out more about the plan's specifications or you need any other kind of info about our solutions, you are able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you can get in touch with us about sales and general issues, although we are often able to assist with a large number of tech issues as well. For entirely tech troubles you should use our in-built ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your issue needs more time to be solved or it has to be escalated to our system administrators.