If you have a website, a problem may always surface and it does not necessarily need to be connected with the web hosting service itself. For example, something may go wrong when you update a software app or some important data might be edited or deleted unintendedly. Irrespective of what the nature of the problem is, you will have to touch base with the respective client care staff and request them to retrieve a backup or to assist you in solving the problem that you’re confronting. How timely they’ll do that will predetermine the interval of time that your sites will be down. For specific sites like community websites or online shops, a repetitive outage interval too often means lost visitors and money. Thus, it is of principal importance that you use the services of a web hosting company that provides not only a good technical support service, but also a prompt one.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care staff representatives will be at your service all the time and they will reply to any support ticket that you post via the hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you’ve got a general enquiry relating to your semi-dedicated server or you chance upon some predicament and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week, 365 days a year to address any general, technical or billing issue. If you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond, which means that you will not have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we will supply you with the needed information – what possible solutions to try out, what steps to take, etc.