One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff representatives will be at your service all the time and they will reply to any support ticket that you post via the hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you’ve got a general enquiry relating to your semi-dedicated server or you chance upon some predicament and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week, 365 days a year to address any general, technical or billing issue. If you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond, which means that you will not have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we will supply you with the needed information – what possible solutions to try out, what steps to take, etc.