Integrated Ticketing System in Semi-dedicated Hosting
We find it more convenient to manage everything from a single place, so we have implemented a support ticket system into the custom Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will allow you to manage the communication with our client support staff together with your data, which means that you won’t have to memorize one more user name for some other admin dashboard. You will be able to open a new ticket or to track the status of an old one with less than a few clicks of the mouse while you are browsing the content within your semi-dedicated account. In addition, you can look through older tickets using an intelligent search functionality or check relevant knowledge base articles with solutions to commonly confronted obstacles. The built-in trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.