There are different ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the least complicated communication channel for several reasons. In the event that no customer service staff representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy ‘n’ paste extensive bits of information without the need to worry about spelling mistakes, and if a specific issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your web hosting company is that they are typically separate from the web hosting platform, which goes to say that if you need to supply info or to follow directions, you’ll have to use at least 2 different admin consoles and this number can rise if you would like to manage several domains. Also, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more convenient to manage everything from a single place, so we have implemented a support ticket system into the custom Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will allow you to manage the communication with our client support staff together with your data, which means that you won’t have to memorize one more user name for some other admin dashboard. You will be able to open a new ticket or to track the status of an old one with less than a few clicks of the mouse while you are browsing the content within your semi-dedicated account. In addition, you can look through older tickets using an intelligent search functionality or check relevant knowledge base articles with solutions to commonly confronted obstacles. The built-in trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.