24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive timely support, in particular when your web site is not working effectively for whatever reason. All our semi-dedicated hosting feature 24/7 customer and tech support, which means that if anything comes up, you can use a number of methods to contact us - phone line with a few local numbers around the globe, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you'll be able to receive extra information for our services, or we can assist you with less complicated technical matters. The next two methods are for strictly technical troubles or anything that's more time-consuming considering that it is easier to track the correspondence between you and our support crew. The guaranteed maximum answer time for them is merely an hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to receive assistance as you may need to do with other service providers.
24/7 Customer Support in VPS
If you get a virtual private server through us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. If you are an existing customer and you require help with a technical issue which requires longer time to investigate or resolve, you are able to open a support ticket from your billing account or you'll be able to send an email message and we'll take care of the issue and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, still for the vast majority of problems it takes a maximum of half an hour to get assistance. Our support service covers the VPS plus all the pre-installed software it includes, so in case you need help with third-party applications, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum response time guarantee, you will enjoy timely support when you obtain a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a support ticket through your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the best option in case the matter in question needs longer time to be resolved or in case it should be forwarded to our administrators, since it's far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.