A 99.9% Server Uptime
The principal advantage of creating your very own cloud hosting platform is that you do not have to be worried about compatibility issues – you design a specific set of software tools in such a way so as to work with a given set of hardware components. The final outcome is something far more steady and reliable, since there are fewer potential risks of failure. We have set up our cloud hosting system atop tried and trusted hardware elements coupled with a heavily tweaked version of Security–Enhanced Linux in order to create a completely risk–free home for your personal web sites.
That’s the reason why, with all our Linux cloud services plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is essential that you also set up your own network architecture. That is the reason why we built a custom–configured internal network in all our datacenters. Based on top–of–the–line Juniper routers and switches, our internal network allows for mind–bogglingly fast data transmission rates and is also completely redundant.
Hence, you will take advantage of a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, irrespective of which web hosting package you have picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to reduce all potential risks with our cloud hosting plans and irrespective of the fact that we offer first–class customer support, there are situations when the customer is simply not content with what we have to offer. Or he has to move to a more powerful web hosting solution, like a virtual private server or even a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely happy, you will get a refund.
24/7 Technical Support
We’ve carefully picked each member of our 24x7 support team so that we can offer you the best possible support service that you can get. Each of our tech support engineers has several years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. And they’re available to you 24/7 – you will be able to touch base with them whenever you want and they will reply as quickly as possible.
Their average support ticket response time is below 20 minutes, whereas with other web hosting firms you have to wait for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your questions will be answered within sixty minutes.